Customer and Guest Relations” for Person Centered Care
Presented by Susan Tonarely, Assistant Missouri State Long Term Care Ombudsman
People often do not consider long-term care as a “customer service” industry, but it should be. This program will help long-term care staff identify who are their customers and how to best serve them through individually meeting their personal needs and wants.
FREE Administrator (2 PC) CEUs (Approved)
FREE Activity Professional CEUs (Approved)
FREE Social Worker CEUs (Approved)
Date: Wednesday, October 19, 2016
Time: 8:30 a.m. - 9:00 a.m. Registration & Networking
9:00 a.m. - 11:00 a.m. Presentation
Location: Centerpoint Medical Center
19600 East 39th Street
Independence, MO 64057
There is no charge to attend.
Registration in advance would be appreciated.
Please RSVP to Leslie at LCarter@ascensionhealth.org or
Michael Stoker at email@example.com
2016 Meeting Dates