“Customer Service in Long-Term Care: Who Is Your Customer?”
Presented by Nicky Martin, B.S., LNHA
Customer service in long-term care is everyone’s responsibility. From the front office to the resident rooms, everyone is involved in customer service. This program will help you identify who your customers are, what your customers expect from you, and how to consistently provide great customer service. Attendees will also learn what skills support customer service and how to utilize them in a long-term care setting.
FREE Administrator (2 PC) CEUs (Approved)
FREE Activity Professional CEUs (Approved)
FREE Social Worker CEUs (Approved)
Date: Friday, August 7, 2015
Time: 9:15 a.m. - 9:30 a.m. Registration & Networking
9:30 a.m. - 11:30 a.m. Presentation
Location: Cape Girardeau Public Library
711 North Clark Street
Cape Girardeau, MO 63701
There is no charge to attend.
Registration in advance would be appreciated.
Please RSVP to John at Cypress@americareusa.net
2015 Meeting Dates