“Customer and Guest Relations”
Presented by Susan Tonarely, Assistant Missouri State Long Term Care Ombudsman
People often do not consider long-term care as a “customer service” industry, but it should be. This program will help long-term care staff identify who are their customers and how to best serve them through individually meeting their personal needs and wants.
FREE Administrator (2 PC) CEUs (Approved)
FREE Social Worker CEUs (Approved)
FREE Activities Professional CEUs (Approved)
Date: Wednesday, April 20, 2016
Time: 9:45 a.m. - 10:00 a.m. Registration & Networking
10:00 a.m. - 12:00 Noon Presentation
Location: First Church of the Nazarene
32838 US Highway 63
Macon, MO 63552
There is no charge to attend.
Registration in advance would be appreciated.
Please RSVP to Amy at 573-682-5551 or HH@americareusa.net
2016 Meeting Dates