Consumer Information

Missouri Coalition Celebrating Care Continuum Change

Special Page designated for the Elders, families and caregivers

Missouri Ombudsman - Missouri Ombudsperson

An Ombudsman or Ombudsperson is a designated neutral facilitator who provides confidential and impartial assistance in resolving grievances and disputes. An Ombudsman investigates complaints, reports findings, and mediates fair settlements between individuals, group of individuals; and institutions or organizations. Also, the Missouri Ombudsman may serve as an organizational ambassador. The Organizational Ombudsman helps to identify potential areas of conflict, wrongdoing, administrative abuse and provides information on individual and customer rights.

The National Consumer Voice for Quality Long-Term Care (formerly NCCNHR):
Advocates for public policies that support quality care and life;
Empowers and educates consumers and families;
Trains and supports individuals and groups to advocate for and empower consumers; and
Promotes the critical role of direct-care workers and best practices in quality-care delivery

AARP/Pioneer Network webinar for consumers!

go to http://www.pioneernetwork.net/Consumers/GoodLife/ for more information

We all treasure our lifestyle choices and personal interests. Maintaining our choices throughout our lifetime takes some planning. If you or a loved one needs long-term care now - or think you will in the future - you should still be able to count on living a good life wherever you call home.

This free webinar offers consumers exciting information about how long-term care is changing, and how you can find and advocate for care that focuses on your, or your loved one's individual interests and needs. Get practical tips on how to assess whether potential care settings such as assisted living residences or nursing homes will help you live the life you want. Whether you're helping a loved one now or planning for the future, this webinar offers insights to change the way you look at long-term care.

Advancing Excellence in America’s Nursing Homes is a national campaign to encourage, assist, and empower nursing homes to improve the quality of care and life for residents.

Receive FREE, current, and practical evidence-based resources to empower residents and their families with education by signing up your nursing home!

webassets/artist.jpg

Long Term Care Help
What is the right time for Long Term Care?
Choosing a Long Term Care Facility.
Finding a LTC Facility that is on the Journey

Questions to ask

Resource for consumers

Check out the Pioneer website: Changing the Culture of Aging; Taking a First Step to Creating Knowledgable Consumers

Pioneer Network's Community Outreach Tool Kit

We are all aging. Aging is a privilege! As we age, we might need to seek help in our day to day lives. The issues that we face now regarding the delivery of quality long-term care for elders and others in nursing homes and other care settings will continue to grow. But as you already know, we don't have to accept things as they are. Thanks to you and many others, change is already underway in our nation.

Many long-term care settings have changed. More need to. Informed consumers will play an important role in driving demand at the community-level.

Be an Ambassador for Change in Your Community!

Inform more people about efforts to promote person-directed living and give them the tools they need to be a more knowledgeable consumer.

Transform conventional thinking and expectations for care settings, which in turn will promote transformation throughout the care-continuum.

Inspire more people to join with us to be part of the change -- to advocate for care settings that embrace Pioneer values where an individual's dignity and choice are preserved; where their voices, and those of their caregivers, are heard and respected.

To download the Pioneer Network Community Outreach toolkit, go to http://www.pioneernetwork.net/Consumers/InformTransformInspire/