Words Hurt: How Using Culture Change Language Improves Care, presented by Lutheran Senior Services Director of Performance Improvement Joan Devine.
The words used in long-term care communities have a significant effect on the quality and kind of care provided to the individuals who live there. Culture Change involves the use of language that emphasizes the dignity of the individuals who live and work in that community. Culture Change language highlights personal choice, the community as a home, and the importance of every level of caregiving. Using language that originated with the institutional, medical model of long-term care (“facility, patient/resident, CNA, feeder table, bib...’) depersonalizes the individual receiving care and perpetuates the hierarchical, regimented method of providing long-term care.
2 Hours Free Administrator and Social Worker CEUs available!
Date: March 14, 2014
Time: 8:00 - 8:15 a.m. Networking and light breakfast
8:15 - 8:30 News, updates, and introductions
8:30 - 10:30 Program
Location: Brentwood Community Center
2505 South Brentwood Boulevard
Brentwood, MO 63144
There is no charge to attend but registration in advance would be appreciated. Please RSVP at 314-432-3422.
Thanks to VOYCE (formerly the Long Term Care Ombudsman Program) for sponsoring this location for all our 2014 MC5 East Regional meetings!
2014 Meeting Dates: