East Central Region
“Customer and Guest Relations”
Presented by Susan Tonarely, Assistant Missouri State Long Term Care Ombudsman
People often do not consider long-term care as a “customer service” industry, but it should be. This program will help long-term care staff identify who are their customers and how to best serve them through individually meeting their personal needs and wants.
FREE Administrator (2 PC) CEUs (Approved)
FREE Activity Professional CEUs (Approved)
FREE Social Worker CEUs (Approved)
Date: Tuesday, March 15 2016
Time: 9:30 a.m. - 10:00 a.m. Refreshments & Networking
10:00 a.m. - 12:00 noon Presentation
Location: Phelps Regional Homecare (Lower Level)
575 Blues Lake Parkway
Rolla, MO 65401
There is no charge to attend.
Registration in advance would be appreciated.
RSVP to RayAnne at R.Strubberg@fundltc.com or Joy at JParker@pmma.org
2016 Meeting Dates